Help & FAQ

Up to 1020 square feet

Replacing the filter set every 6-12 months is recommended to ensure optimal performance. When the red lights flash, it is time to check and replace the filters. Use a vacuum hose to remove debris from the air purifier as needed. However, do not wash the filters. Learn more about YES Replacement Filters

It can be challenging to distinguish between the two terms, but California has taken the initiative by implementing strict regulations for air cleaners sold in the state. These regulations mandate that air cleaners must be CARB Certified by the California Air Resources Board and meet other specifications, ensuring they are environmentally and Ozone safe. The YesAir is incredibly safe regarding Ozone levels, testing 98% lower than the certified limit, essentially testing Zero Ozone.

The YesAir 1000 is a certified Ozone-Safe air purifier. The Ionizer used in the YesAir tested 98% lower than the certified limit (0.050) at 0.001 parts per million and is safe around humans and pets. It's lab tested under UL STD. 867 and California Air Resources Board (CARB) Certified. The built-in Ionizer is optional and turns off if desired. Learn more about YesAir Filter Technology.

An Ozone Generator is a machine with a specific purpose (NOT an air purifier) that emits high amounts of Ozone to combat issues like mold accumulation after a flood. It is unsafe for humans or pets to be present when these machines are running as they produce high levels of unsafe Ozone (O3), which can cause difficulties in breathing.

The YesAir 1000 MED+ODOR filter system provides the ultimate protection against virus-size particles, odors, and gases. Lab test results show the MED+ODOR Medical (H13) HEPA filter removes 99% of the H1N1 virus in lab-conducted tests. As we conduct more testing with the lab, we will update the COVID-19 information.

Choosing the right air purifier from the numerous available brands can be daunting. To make an informed decision, here are some factors to consider.

Q: Is it safe?

A: At YesAir, we prioritize creating products that are both effective and meet or surpass safety standards. You can rest assured that our dedication to safety is unwavering. Learn more about Our Technology.

Q: Is it a quality product?

A: YesAir is committed to providing top-notch quality for our customers. Our air purifiers are made with lightweight steel housing, OLED displays, advanced Japanese motor technology, and Medical-Grade MED+ODOR filtration, among other features. We strive to exceed your expectations in every way possible. We invite you to try our products risk-free and experience the difference for yourself.

Q: How long has the company been around? What is the ease of access to replacement filters or support?

A: We have operated in the air purifier industry since 2005. In 2021, we rebranded to YesAir to make it easier for our customers to access replacement filters, service, and support. Our website is concise, straightforward, and easy to remember. You can visit us frequently at YesAir.com

Q: What is the expected filter replacement cost and schedule?

A: The YesAir replacement filter set costs $119 and has an average 6-12 months lifespan.

There are two ways to activate the sleep mode of the air purifier. The first is Manual Sleep mode, which can be done by simply pressing a button. 

The second one is Light-activated Sleep mode, which happens when the air purifier is in AUTO mode. If the room is dark for 2 minutes, the air purifier will automatically enter sleep mode. It will resume in AUTO mode once ambient light is detected again.

Definitely! The YesAir 1000 has a brushless motor manufactured in Japan. It only uses 2 watts while in standby mode and up to 55 watts at its maximum speed.

Yes! Running the air purifier continuously for 24 hours is safe as it is designed to operate continuously. The brushless direct current (BLDC) motor used in the YesAir 1000 is a long-lasting quality component manufactured in Japan.

Air purifiers function by circulating clean air at various speeds and moving a specific air volume per minute, measured in CFMs or cubic feet per minute. However, air purifiers with fans may not always be ultra-quiet, as noise levels vary based on the speed setting. We have provided a noise level guide for each speed setting to help you understand what to expect from the YesAir 1000.

• Sleep Mode - Ultra-Quiet - (Rustling Leaves - 28 dBA)
• Speed 1 - Ultra-Quiet 
• Speed 2 - Quiet Whisper 
• Speed 3 - Quiet Home
• Speed 4 (Turbo) - Quiet Street - 60 dBA)

At YesAir, we want you to be completely satisfied with your air purifier, filter, and accessory purchases. That's why we offer a guarantee that you'll love your product or you can return it for a refund. We've been dedicated to ensuring customer satisfaction since 2005, and we stand by our promise to provide you with a satisfying experience. If for any reason you're not happy with your purchase, we have a 30-day return policy for a refund. If you need any help or have questions, please contact our Customer Success team or visit our Return & Refund page.

Welcome to YesAir, a company that specializes in air purifiers. We have been in the business since 2005 and have established ourselves as experts in the field. In 2021, we rebranded as YesAir to make it easier for our valued customers to find replacement filters, service, and support. Visit us often at YesAir.com. To learn more about our story, see the About Us page.

Yes, our products are not just claimed to be safe and effective, but they are thoroughly tested for quality assurance. Our air purifiers are certified and listed by ETL Intertek, a reputable testing laboratory, and a global leader in product safety. Additionally, they are certified by CARB (California Air Resources Board) and the FCC (Federal Communications Commission) for compliance.

As a customer-focused company, we encourage you to contact us with any questions, feedback, or issues. You can contact us via email and text messaging 7 days a week. Our phone lines are available from Monday to Friday, 9 AM - 6 PM Pacific 

We eagerly await your message and are always happy to assist you. Visit the Customer Support page for more information.

Email: support@yesair.com

Text: 619-777-7032

Phone: 888-888-2505

We ship our products to the following locations.

• United States
• US Territories
• APO/FPO Military Mail
• Canada

Please visit our shipping page or contact us to learn more about our shipping terms.

After placing your order, you can usually expect it to arrive within 2-6 business days. Keep an eye on your email for a tracking link and estimated arrival date for your package. If you need help, don't hesitate to contact our support team or learn more about our shipping times.

Absolutely! You can choose between 3-Day Select and 2nd-Day Air options at checkout. Expedited orders are given priority in our warehouse and will be shipped on the following business day. For more information on our Expedited shipping options, please visit our shipping page.

We are required to collect 7.75% sales tax for orders shipped to California.

At checkout, we accept all major credit cards, including Amazon Pay, Apple Pay, Google Pay, Venmo, Paypal, Klarna, and Shop Pay.

Our products are available for purchase on our website at YesAir.com as well as through authorized dealers and Amazon US.

Our company is pleased to offer even more competitive pricing on our products. These offers are typically available for businesses, medical facilities, government agencies, or schools that purchase over 20 units in a single order. Nevertheless, we will work with you to reach mutually satisfactory terms. Please get in touch with our Sales team to begin the process. We're excited to collaborate with you!

If you notice the air quality light bars flashing red continuously, it means the filters require replacement. To replace them, switch off the unit and replace the filters with new ones. Once done, turn on the unit and hold the "Sleep" button on the control panel for 3 seconds to clear the memory and reset the filter replacement reminder.

The YesAir has an Auto Mode that activates when there is light in the room and automatically switches to Sleep mode when the room gets dark. However, you can switch to manual speed mode to prevent the YesAir from going to Sleep mode automatically due to changes in ambient light.

Make sure to connect to the app using a 2.4 GHz connection which is required by the app. This is the most frequent issue we encounter.

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