Our product is backed by a 3-year warranty, ensuring you can be confident in your purchase.
You can find information about the following topics below:
Find the Product Serial Number
Warranty Terms & Conditions
File a Warranty Claim
Note: Complete the registration within 30 Days of Receipt to activate your warranty upgrade.
When you register, you will need to provide the following information:
Your name, address, and email address (Used for Confirmation)
Product Serial Number (max 5 per registration)
Answers to some basic questions
Registering your product should only take 5 minutes or less, and it's necessary to receive a free upgrade to a 3-year warranty. You'll only receive a one-year limited warranty by default if you don't register. Protect your investment for longer, and do it for free by registering your product today!
Where do I find the Serial Number?
The air purifier's serial number, which begins with the letter P, is on the back of the unit.
3 Year Warranty
Terms & Conditions
Covers manufacturing defects in materials or quality
Does not cover wear and tear
Warranty cannot be transferred
Proof of purchase is required. This can be an order number or receipt
3-year warranty defaults to a limited one year warranty if registration isn’t provided within 30 days of receipt
Filters are covered by a prorated warranty based on the useful life of the product
Filters must be replaced routinely as as indicated in the User Guide
Failure to Perform Routine Maintenance with Original Filters: If the owner does not perform recommended routine maintenance, such as filter replacements, cleaning or use original filter replacements, it may void the warranty.
Power Surges and Electrical Issues: Damage resulting from power surges, electrical issues, or use of improper voltage or power adapters may be excluded from the warranty.
Cosmetic Damage: Cosmetic issues like scratches, dents, or surface damage that do not affect the functionality of the air purifier may not be covered.
Industrial Use in a Residential & Commercial Business Warranty: If the air purifier is used in a residential setting but experiences wear and tear typical of a industrial environment, the warranty may be voided.
How do I file a claim under warranty?
If you experience any problems with your unit, don't worry. We will promptly repair or replace it while it is still under warranty. To start the claim process, please fill out the claim form, and one of our dedicated Customer Support team members will contact you to guide you through the process.