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Return & Refund Policy

Return Anything for any reason within 30 Days

Returns Info:

  • You have 30 Days of receipt to initiate a return to us and two weeks to get the product back to us. We'll do our best to make the return process Hassle-Free. 
  • Products returned with damage, scratches, serial number mismatch, or excessive wear to the filters will take longer to process and may be subject to additional fees. 
  • Returns must include all original materials and packaging. 


How do I make a return?

Please get in touch with customer service to make a return. You can text or email us; we'll gladly help you return any product and make it a hassle-free experience. 

Can I contact you directly to start a return?

Absolutely! Email the team at support@yesair.com or use the Contact Form so we can start your return. Please provide us with the following information:

  • Order #
  • Name
  • Reason for Return

Our support team will start the process and respond to you with the next steps.

Where do I send my return? 

When making a return, we can easily send you a pre-paid shipping label. You'll affix this to the package, and the return address will be pre-printed on the label. 

Who pays for shipping?

You're not responsible for the original shipping amount (contiguous US customers only). However, if you decide to return a product, we will send you a pre-paid return shipping label and deduct the amount from your refund. This amount will be, at most, $50.

Are there any fees to expect with a return?

There are no restocking fees for items returned in new, unopened condition. However, depending on the item and condition, we assess a restocking fee of up to 15% for returned products in used condition.

What if I receive my order and there's damage?

Please contact us immediately if you receive your order and notice any damage or other issues. We will file a damage claim with the shipping company and work with you to get a prompt replacement. Your satisfaction is our top priority, and we appreciate your business!


When can I expect my refund?

You will receive a refund within 1-3 business days after we receive your return. Once a refund is issued, we will notify you promptly by email.

Note: The credit may take up to 1 billing cycle to reflect on your statement but should be available for spending within 1-2 business days after processing the refund.


How can I make an exchange?

We don't offer exchanges, but you can return the product for a refund and place another order through our website.

Contact Us

Do you still have questions? Visit our FAQ or Get In Touch

Email: support@yesair.com

Text Us: 619-777-7032